FAQ

Account

How do I create an account?

Opening a free account will enable you to shop online and has additional benefits. You can open an account if you click on Register and enter an e-mail address and password.

You can create an account during the checkout process when placing an order. Just check the box “Yes, I would like to create a new account and accept the privacy police.” and set a password.

How do I sign up for the newsletter?

Register for our newsletter to get notified about exclusive offers and new products. You can easily subscribe by filling in your e-mail address in the footer section.

Privacy
Your newsletter sign-up information is kept private. Whether you came to our site directly or through a link, we won’t share or sell your information to any source or company.

Delivery

How much does shipping cost?

To offer you the best and cheapest solution regarding the shipping process, the shipping cost will be calculated during the checkout process in real time by the carriers we provide.

How long will it take for my order to arrive?

We take about 2-7 business days to create apparel products like t-shirts on top of the shipping time. Shipping time and shipping price depend on product type and destination.

97.66% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less.

Check the shipping table!

Are there any additional charges?

Customers from non EU-countries and VAT exempt areas within the EU may be subject to customs fees and/or import duties and taxes that need to be paid once the order reaches the destination country. As customs policies vary widely from country to country, we can’t predict what the costs will be and it is the customer’s responsibility to contact the local customs office or tax authority for specific information. Personal Best Wear has no control over additional charges and does not cover any costs such as customs clearance, or bank fees as these must be paid for by the customer.

Payments

What methods of payment does pb-wear.com accept?

We currently accept payments with credit card (MasterCard, Visa, American Express), PayPal as well as direct bank transfers (SOFORT Überweisung and Giropay).

Products

Do you have a sizing guide?

Please check the size chart on the product site. You will find the tab called “SIZE CHART” next to the product description.

I want a color that isn't available. Can I request another color?

We add additional styles and colors periodically. Please subscribe to our e-mail newsletter to be among the first to know if new products are released. At this time, you can’t request colors that aren’t currently offered through the Personal Best Wear website.

How should I wash my t-shirt?

Be wary of washing and drying on a high setting. High-temperature washes can fade and crack the print and high-temperature dryer settings can shrink the garment, as well as damage the print.